Rules

HOW TO MAKE A RESERVATION: After receiving a quote and talking with a Trobec's
Representative, kindly contact our office to make your reservation. Our staff will assist you
with any questions you may have and will book your reservation. At that time, a contract will
be written up and mailed to you. The contract must be signed and returned within ten (10)
business days. We will hold your reservation for ten (10) business days without a deposit.
Please make reservations well in advance.

DEPOSITS: A deposit of 15% of the contracted total amount due must accompany the
contract. Reservations made after the indicated final payment due date must be paid in full at
the time of receiving the contract. Deposits are non-refundable.

FINAL PAYMENT: Final payments are due 45 days prior to departure, unless booking
reservation within the 45 day time frame (in which case, payment in full is required). The
balance, due date and amount will be indicated on your contract.

METHODS OF PAYMENT: We accept personal checks, cashier's check, cash, money
orders, Visa, MasterCard, or American Express are all acceptable forms of payment. There
will be a $30 service fee on all returned checks.

CANCELLATIONS: In the event of a cancellation due to your party, your deposit will not be
returned, therefore forfeited. If you are paying by credit card, you will automatically be
charged your deposit. If you are paying by check, the check will not be refunded.

RESERVATION CHANGES: Individual requests in planned itinerary, flight schedules, early or
extended hotel stays or for any other component of the tour must be made at time of booking
or at least 45 days prior to tour date. Contracted amount may be affected and/or increased
after receiving your changes.

SPECIAL REQUESTS: Individual requests must be made when booking your tour. Requests
for advanced front seat assignments, handicapped accessible seats, trailers, etc. are
subject to confirmation and cannot be guaranteed, unless booked prior to 48 hours before
departure.

INDIVIDUAL SPECIAL ASSISTANCE: Trobec's Bus Service regrets that it cannot provide
individual assistance to guests for walking, dining, wheelchair or other personal needs.
Persons needing such assistance must be accompanied by an able companion who will
assist them throughout the trip. Tour participants requiring special assistance for other than
personal needs must notify Trobec's Bus Service in writing to determine what assistance
can be provided. Children traveling on tour must be at least eight years old and accompanied
by an adult at all times.

GRATUITIES: There is a suggest tip of $2-3 per person, per day for each of your driver(s)
and guide(s). This is a standard in any driver/guide situation in any type of ground level
travel. It is often given the last day of the trip.